1. Quality Guarantee

We guarantee the quality and freshness of every jar. If you receive a product that is:

• Damaged during shipping
• Spoiled or not fresh
• Different from what you ordered

Please contact us within 24 hours of receiving your order with photos, and we will provide a full replacement or refund.

2. Eligibility for Returns

Returns are accepted under the following conditions:

• Product is unopened and in original packaging
• Return request is made within 48 hours of delivery
• Product has not been exposed to heat or improper storage

Note: Due to the perishable nature of our products, we cannot accept returns of opened jars unless there is a quality issue.

3. How to Request a Return or Refund

To initiate a return or refund:

1. Contact us via WhatsApp or email within 48 hours of delivery
2. Provide your order number and photos of the product
3. Explain the reason for your return request
4. Wait for our team to review and respond (usually within 24 hours)

4. Refund Process

Once your return request is approved:

• Replacement: A new product will be shipped within 1-3 business days
• Refund: Full refund will be processed within 5-7 business days

Refunds will be issued to the original payment method or as store credit (your choice).

5. Non-Refundable Items

The following are not eligible for returns or refunds:

• Products damaged due to improper storage after delivery
• Products opened and partially consumed (unless defective)
• Products returned after 48 hours of delivery
• Delivery fees (unless the error is on our part)

6. Order Cancellation

You may cancel your order:

• Before dispatch: Full refund, no questions asked
• After dispatch: Cannot be cancelled; you may refuse delivery but return shipping costs may apply

To cancel, contact us immediately via WhatsApp for the fastest response.

7. Damaged or Missing Items

If your order arrives damaged or items are missing:

• Do not accept delivery if external damage is visible
• If damage is discovered after opening, take photos immediately
• Report within 24 hours for a guaranteed resolution

8. Contact Us

For any questions about returns, refunds, or our policies, please don't hesitate to reach out:

• Chat on WhatsApp
• celinehomemadedelights@gmail.com
• +961 70 765 408

We aim to respond to all inquiries within 24 hours.